Returns And Exchanges Policy
Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, with ALL tags attached and in original packaging. There are no returns or exchanges on swimwear, intimate items, sale items, or items that have been special ordered. Please be sure you take a look at our size chart and make sure you are satisfied with your order before you check out. Please feel free to e-mail us with any specific questions you may have about any particular style.
If for some reason you are not satisfied with an item once you have received it, we will gladly take it back within 14 days (2 weeks) and an exchang or a refund will be granted. The items MUST be returned within 14 days from the date the package was delivered to you. In some cases we may be more lenient with the 14 day policy in regards to exchanges if extenuating circumstances apply, but we will not refund your money if the item(s) is not returned to us within the 14 days.
Shipping costs on any non-damaged returns will be the responsibility of the customer. Shipping charges CAN NOT be refunded. The only exceptions are in the rare cases where an incorrect item is sent or the shipping company (USPS/UPS) or we have delayed your order.
To qualify for a return or exchange, items must be received within 14 days of your original order shipment date (as printed on your packing slip). All items must be returned in the original condition in which they were received. This includes label, tags, care instructions, and/or original packaging (such as shoe boxes).
Items Not Eligible for Refund or Store Credit:
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 14 days of the original order shipment date.
- Returns with postage stickers or tape on original packaging (such as shoe boxes)
- Shipping charges, except in cases where we have made a shipping error.
- Swimwear, intimates, sale items, items that have been special ordered
All sales on any items listed in our "SALE" or "CLEARANCE" or "SPECIALS" section and any items listed at a discounted or sale price are final. SALE MERCHANDISE CANNOT BE RETURNED OR EXCHANGED. If you have questions about this policy, please e-mail us.
Occasionally we receive requests for lots, specialty, and custom items that need to be special ordered. Special orders cannot be refunded or exchanged. We may be more lenient if extenuating circumstances apply; however, a restocking fee will most likely occur. Free shipping offers, and other promotional offers will be revoked and will remain the responsiblity of the customer.
How To Return or Exchange An Item
Please contact us letting us know you'd like to return/exchange an item. Any returns sent back to us without prior contact will be denied and returned to you at your own expense.
Once your package has been received, your refund will be processed in the original form of payment within 3-5 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
We know shopping online can be difficult. Without being able to try the clothing on, it can make it difficult to determine your correct size. We do everything we can to help with this process and even provide measurements of each product on the product page. If you ever have any questions about the fit of a garment, please do not hesitate to ask us.
In RARE cases, we may apply a restocking fee, such as, if you consistently purchase large amounts of products from us only to return most of them, or special order items. Also, if you purchase 2 different sizes of the same item, only to return the one that did not fit, a restocking will most likely occur.
The restocking fee is equal to 25% of the original price paid for every item returned.
If you wish to return an item and we feel a restocking fee is justified, we will inform beforehand to give you the opportunity to exchange the item instead. Whether or not a restocking fee is applied is up to our discretion and may be waived depending on circumstances.